Ask a Techspert

Would you like assistance setting up your phone, laptop or tablet? Do you want to create an email account or start using social media, but don’t know where to start? Licking County Library's Techsperts are here to help! Our experienced technology trainers are available at our Downtown Newark location on Mondays from 10am - 4:30pm for drop-ins or appointments. If you can't make it in on Mondays, make an appointment with us for another day or to ZOOM from your home. Call 740.349.5509 or email techspert@lickingcountylibrary.org to schedule your appointment.

Techsperts Can Help With

eBooks or audiobooks on your portable device
Internet basics (browsers, bookmarks, searching, etc.)
Password managers
Email
Computer basics
Chromebook basics
iPad and Android phone and tablet basics
Microsoft Office basics (Word, Excel, PowerPoint)
Google Drive, Google Workspace (Docs, Sheets)
Virtual communications (Zoom, Skype)
External and USB drives to save files
Social Media apps (Facebook, Instagram, Twitter, Pinterest)
Windows and Apple iOS basics

Techsperts Can't Help With

Paid software, accounting software, tax software or specialized job-related software
Virus removal
Typing on a patron’s behalf
We are unable to troubleshoot or fix malfunctioning devices, take apart or replace physical parts on a device, or participate in credit card transactions

Before You Arrive

Have a clear goal or a list of what you would like to learn
Bring all passwords/PINS needed to access devices and/or accounts
Cellphone to verify two-factor authentications
Bring your device charged and/or with a power cord

Frequently Asked Questions

Is there a fee for this service? This service is free! Techsperts are funded, in part, by Guiding Ohio Online, a grant from the State Library of Ohio and the Institute of Museum and Library Services

How long are one-on-one appointments? Generally, appointments are scheduled for 30-45 minutes

Do I need a library card for these services? No, appointments are open to anyone.

What if I need to cancel an appointment? We understand that things come up. Please call us at 740.349.5509 or email techspert@lickingcountylibrary.org to cancel or reschedule so we aren't waiting for you.

Can you repair my device? No, our Techsperts are here strictly for educational purposes and are unable to repair devices.

Do you offer classes for additional learning? Yes! We offer several classes each month on a variety of topics. Programs can be found in our Check It Out newsletter and on the Library's Program Calendar.